Dear Families,

We are very excited to inform you that our service has subscribed to a fantastic booking App called ’My Family Lounge’. You will now have the ability to book in Vacation Care, Casual days and report absences for your child straight from your phone with just a few taps. Booking casual days has never been so easy, so what are you waiting for download the App today!

What Can I Do In My Family Lounge App?

  • Book in Vacation Care and Casual days for your child straight from your phone
  • Access an online calendar where you can see live availability within our centre
  • Manage bookings for one or more children from a single log in
  • Record your child as ‘absent’ in advance for a permanent session
  • Cancel a Vacation Care or casual day’ where the session is no longer required
  • A cancellation fee will apply if cancelled within a NO REFUND period
  • Activate notification Alerts!

How Do I log In?

Once your details have been registered by the service with My Family Lounge, you will receive a Welcome email where you will be prompted to complete your registration and set up a password. You will have 7 days to set up your password to avoid your account expiring. If you have not set up your password or your account has expired, simply log in and enter in your email address and select ’forgotten password’ to recover your welcome email. If you are experiencing issues accessing your account please contact the service for assistance.

When you have validated your account and set up your unique password, you will be able download the FREE My Family Lounge APP ready to book! Please ensure your child is enrolled at our service before making a casual booking.

Downloading the My Family Lounge APP

Simply download the ‘My Family Lounge’ app from Google Play or your App Store.

Click on the My Family Lounge app  icon on your phone and enter your email address and password. Once logged onto your account you can start to request casual days or mark your child as absent.

Your My Family Lounge log in details will travel with you for life as you move childcare services. You are able to log in anywhere, anytime as long as you have access to the internet. For a better understanding of how My Family Lounge works, please visit

We are thrilled to be able to provide you with an easier and more efficient way of managing your child’s bookings at our service.